Terms Of Service

TERMS AND CONDITIONS

Individuals, organizations, and businesses located in countries subject to United States embargoes as well as any person listed on the U.S. Treasury Department’s list of Specially Designated Nationals, or listed on U.S. Commerce Department’s Table of Denial Order or Entities List may not enter into agreements associated with the Products or Services available from the host company. By placing your order you acknowledge that you are not such a person, organization or business. Terms and Conditions are subject to change at anytime.

LEGAL CLAIM

NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE OR PLACING AN ORDER FOR SERVICES WITH PMG MARKETING, LLC, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE OR PLACE AND ORDER FOR SERVICES. THE COMPANY RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

DISCLAIMER OF WARRANTIES

THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.

ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process.

We are NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Small Fonts, Orientation of Files, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size.

By submitting the above document “I agree to the following terms”:
I have verified that spelling and content are correct. I am satisfied with the document layout and the images represented above. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.

COPYRIGHT

All material and software rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the website and/or its subsidiaries or the copyrighted property of parties from whom our company has licensed such property.

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. Our policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

By submitting your artwork and logo, you are claiming that the artwork, logo, and all associated intellectual property rights belong to you. By printing and providing files, the customer assumes all responsibility and liability for any copyright, trademark, service mark and other intellectual property claims.

CUSTOMER CONTENT

You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you are entirely responsible for all Content that you use from our website Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of the company or any third party. We do not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will we be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.

We do not print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money. We reserve the right to deny services without a disclosed reason for objectionable content.

Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

You acknowledge that we do not pre-screen Content, but that the company and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that we may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of the company, its users and the public.

ACCESS TO CONTENT

We advise that you have a copy of all files and content uploaded to us, as we will not be able to send back any of your files/content at any given time.

After printing, your Content and the Proofs we sent you may be removed/deleted at any time without notice. Proofs will remain available for a maximum of 3 months.

The company maintains no guarantee that Content uploaded into our system or provided by us as a background or clip art asset will be available in the future.

GOVERNING LAW

The internal laws of the State of Alabama shall govern the performance of the Agreement, including these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Shelby County, Alabama for all disputes arising out of, or relating to, the Agreement, including these Terms and Conditions and use of this Site.

LEGAL FEES

In the event of any litigation arising from breach of any agreement with PMG Marketing, LLC or the services provided under any agreement, PMG Marketing, LLC shall be entitled to recover from the customer all reasonable costs incurred including staff time, court costs, attorneys fees, and all other related expenses incurred in such litigation.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY – INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”) – BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE), ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless the Covered Parties and all parties from whom the company has licensed portions of the Content, from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms and Conditions, (C) your dispute with another user, (D) the unauthorized access to any protected area of the Site, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a third party, you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any third party.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format, excluding products labeled otherwise*. The company is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes or converting from CMYK to RGB.

The company is not responsible for PANTONE® Matching System colors dropping out or converting to incorrect colors when converted to CMYK

All artwork, designs and images must be provided in a minimum of 350 DPI and CMYK color mode (unless otherwise stated). The company is not responsible for images printed as fuzzy, distorted or pixelated due to customer providing low-resolution, RGB or otherwise incorrectly-prepared artwork.

The company is not responsible for overprint designs or non-flattened files printing in error.

Additional fees may apply for files larger than 30MB.

The company is not responsible for production delays caused by customer file errors, including any delays caused by customers requesting or needing to re-upload files due to not meeting proper print specifications.

*More information available on product details and file set up tabs.

ADDITIONAL FEES FOR PROCESSING 2ND PROOF

The first proof for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result in additional charges for each file replacement, as files would have to be reprocessed.

$10.00 reprocessing fee applies to the following products:

Banner, Business Card, Bookmark, Club Flyer, Collectors Card, Door Hanger, Event Ticket, Flyer, Greeting Card, Hang Tag, Letterhead, Notepad, Postcard, Rack Card, Rip Business Card, Rolodex Card, Roll Label, Special Shape, Sticker, Table Tent, Wide Format Poster, Window Cling, Window Decal, Window Perf and Yard Sign

$25.00 reprocessing fee applies to the following products:
Envelope and Staggered Cut Flyer

$40.00 reprocessing fee applies to the following products:
Booklet, Brochure, Calendar, Catalog, CD Package, DVD Package, Mini Menu, Poster and Folder

COLOR PROOFING, MATCHING & PRINTING

The company is not liable for color matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density.

The company will try its best to match the gradient density of each color, but the company is not liable for the final appearance of a color.

Important: Gang-run printing is the process by which multiple (and different) customer jobs are combined on a large print sheet and are run at the same time. For example, we lay out 65 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 65 sets of 1000 cards. Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color offset print run among 65 customers.

The application of High Gloss UV Coating may affect or change the appearance of printed colors. The company is not liable for the final color appearance of High Gloss UV-coated product’s.

Greeting Cards: High-quality, full-color digital printing for quantities of 25 and 50. We cannot guarantee the facility in which your order will be printed. In the case of a mechanical issue in one of our facilities, we may print your order in another facility to ensure you receive your order in a timely manner.

ENVELOPES AND LETTERHEADS PAPER EFFECT DUE TO COLOR

Please note that because our letterhead and envelope paper stock is “uncoated”, we do not recommend using colors with high color density. By this, we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.

STICKERS AND ROLL LABELS

Stickers and Roll Labels have not been approved for safety for use on food packaging or for direct contact with food. Do not apply Stickers and Roll Labels to already frozen materials.

T-SHIRTS

All T-shirt sales are final. If we verify that we have made an error, we will re-print the order. No refunds or credit will be given. If a customer would like to upload a new file after the order has been placed but before it has gone to print, the customer will be charged a re-upload fee. Customers will not be able to make any changes to their orders once printing has begun. T-shirt brands, colors, and materials may vary.

ORDER CANCELLATION

We will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. We will inform you of any cancellation charges depending on the stage of the order.

If a job is canceled prior to approval, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Cancellation fees prior to approval may be 15%-30% of the total transaction amount, depending on the labor hours and administrative fees involved. The minimum cancellation fee before approval is $25.

Once the order has already gone to print, we will only refund you the shipping. We cannot refund you when your order has been sent to print, because production has already begun.

If an order is canceled prior to it going to print, any labor hours (proofs, graphic design, etc.) and/or administrative fees (credit card fees, etc.) will be subtracted from your refund. Once the order has been placed successfully, refunds will not be issued for Logo or Design services. For orders between $0 – $49.99: there will be a $15 fee. For orders over $50: a cancellation fee of 15% of the total order will be charged. (a minimum of $15 and a maximum of $500*). *No cap on CC payments over $5000.

All charges related to expedited printing (Rush) or shipping are not refundable, including returned orders for any reason. You must return 100% of the product within 15 days (at your own expense) from the time when the delivery was received.

Since each order is unique to the customer, it has no re-sale value (once it has been printed). All sales are final. If we verify that we made an error, we will reprint the order, free of charge.

Orders on hold due to file or payment issues will be canceled if no response is received from the customer within two weeks. Charged orders that have been canceled due to no response will be subject to a cancellation fee, as stated above.

All work and services rendered to Customer remains company property until Customer has paid for it and discharged all other debts owing to the company. If Customer misuses service(s) in any way, we reserves the right to contact the parties responsible for the misuse and demand the cost of the service(s).

RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

The Customer must notify the company within 6 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 15 days (at their own expense) from the time the ordered product was delivered.

All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped at Customer’s own expense.

ORDER SHIPPING & DELIVERY

The company will make every effort to ensure that production difficulties do not delay delivery schedules. In no case shall the company be liable for any direct, indirect, consequential or incidental damages resulting from any delay in shipment or delivery.

All customers agree not to hold us liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond our direct control. Our shipment and delivery dates are calculated based upon estimates provided by our suppliers.

We will make every effort to ensure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

Holiday Production: During the holiday season our regular and rush printing production times will be extended by an additional (2) two business days due to an increase in volume.

Orders that will be picked up: Please allow up to one additional business day after the production time to prepare packages for pickup.

Orders that will be shipped: Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for us to relay your information to the shipping carrier for the arrival scan, and the following 3 business days/non-holidays for your shipment to arrive.

Please note, some orders may receive tracking information on a Saturday, although the order will not leave our facility until the following business day. In the case of a Monday holiday, the order will leave our facility the following business day.

Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.

Next Day SERVICE SHIPPING METHOD

Next Day delivery is available to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii (Metro Alaska and Hawaii only).

FREIGHT SERVICE SHIPPING METHOD

Please note that Lift Gate Service adds an additional fee of $95 for Freight orders. Trade Show services also add an additional fee of $150 for Freight orders. Prices are subject to change.

It is the customer’s responsibility to ensure there is truck accessibility at the destination. You must have a dock to receive the shipment. The delivery point needs to be on the ground level. If no one is available at time of delivery, shipment will be sent back and will require a re-shipping cost.

If your shipment requires a Trade Show Service but you do not select the required options upon checkout, we may charge you for those additional charges at any time. It is the customer’s responsibility to ensure all necessary services are added to the order upon checkout.

It is the customer’s responsibility to ensure there is truck accessibility at the destination. You must either have a dock to receive the shipment, or choose Lift Gate Service if you do not have a dock. If your location falls under an area with limited access, you must choose “Limited Access Locations” service. For freight orders, the delivery point needs to be on the ground level, unless you choose “Freight Not Adjacent to Vehicle (Including Inside Pickup or Delivery)” service. Lastly, if you require your shipment to be sorted or segregated, please choose “Sorting and Segregating of Shipments.”

Sorting and Segregating of Shipments or Transfer of Shipments Loaded on Pallet(s), Platform(s), Rack(s), Skid(s) or Other Similar Devices on Delivery

Loading and unloading services does not include any of the following services. Any request for such service shall be subject to a charge of $95.00 per shipment. Charges for these services shall be the responsibility of the party requesting the service, and if uncollectible, Carrier reserves the right to assess the charges against the payer of the freight charges. In all cases, the responsibility for payment of these charges will be irrespective of whether the shipment is prepaid or collect.

Sort or segregate shipments by size, brand, flavor or other distinguishing characteristics.

Assembling freight in such a manner to create a shipment.

Inspecting, dismantling, packing, unpacking of any freight.

When the product terms of sale requires a shipment be sorted or segregated in any manner, but the Shipper fails to tender the shipment in that manner.

No sorting or segregating charge will apply when:

The only service performed is a count necessary to determine the extent and identity of shortages or overages as may have been ascertained by Carrier’s employee.

The shipment tendered to Carrier on pallet(s) and delivery in the same palletized manner in which the freight was tendered to Carrier.

Pickup or Delivery – Limited Access Locations

Before attempting pickup or delivery at Limited Access Locations, Carrier must reach agreement with the consignor or consignee regarding the date and time (approximate) of such pickup or delivery. This arrangement for pickup or delivery shall be made before pickup, or tender of delivery is initially attempted, and shall include at least the following:
The shipment may be delivered to the address on the bill of lading or may be picked up by the consignee at Carrier’s terminal.
Carrier’s next delivery schedule for the delivery area and the delivery requirements, including:
The shipment weight, number of packages and payment requirements
Additional services that may be available and the respective charges, including delivery to positions not immediately adjacent to Carrier’s vehicle (item 566) and lift gate services (item 892)
When Carrier is requested or required to arrange for a pickup or delivery at a location with limited access, the following charge shall apply: $120.00 per shipment
In the case of delivery, the charge provided for in this Item will include an initial notification to make delivery arrangements. Any additional notifications will be subject to the provisions of Item 647 and assessed to the party requiring the additional notice.
Unless the bill of lading is specifically endorsed to show prepayment of these charges, they will be collected from the party who authorized the additional services or the party responsible for the payment of the freight charges. The charges will apply separately for pickup and separately for delivery and will be in addition to all other charges.
The term Limited Access Locations includes, but is not limited to the following:
Churches and all houses of worship
Commercial establishments not open to the walk in public during normal Business Hours
Construction sites (see Note 2)
Fairs and carnivals
Farms and ranches
Individual (Mini) storage units
Military bases / installations
Mine sites (see Note 3)
National parks
Oil fields (see Note 4)
Prisons or other correctional facilities
Schools with no loading dock

Other similar locations where pickup or delivery is restricted or limited (see Item 753 for Residences).

Note 1: Not applicable on Urgent shipments (as defined in Item 822) moving “out-of-network.”

Note 2: Construction site is the site of any construction of buildings, roads or bridges or other structures including the entire property upon which the construction is taking place, and delivery to any facility (such as warehouses, depots, supply houses or similar facilities) located on such property.

Note 3: Mine site is the site of any pit, excavation, shaft or deposit at which coal, ore or minerals is, has been, or will be extracted. Such site or “mine” shall include the entire property upon which the mine is located, and delivery to any facility (such as mine warehouses, mine deposits, mine supply house, mine tipples or similar receiving facilities) located on such property will be considered as delivery to a mine. On shipments involving stop offs, charges apply to each portion of the shipment delivered to a mine site.

Note 4: Oil field is the site of any pit, excavation, shaft, deposit (including tar/oil sand) or rigging at which crude oil, natural gas or other fossil fuel is, has been, or will be extracted. Such site or oil field shall include the entire property upon which the site is located, and delivery to any facility (such as, but not limited to, field warehouses, field deposits, field supply house or similar receiving facilities) located on such property will be considered as delivery to an oil field. On shipments involving stop offs, charges apply to each portion of the shipment delivered to an “oil field” site.

Please note: Shipments destined to certain zip codes will be subject to a per shipment surcharge. This surcharge will be in addition to all other applicable rates and charges, and will be added to the freight bill as a separate line item. The surcharge will be billed to and shall be the responsibility of the party who is responsible for payment of the line haul freight charges. Upon checkout, if your zip code requires a surcharge, the surcharge will be added to the total freight cost.

CUSTOMS, DUTIES AND TAXES FOR INTERNATIONAL ORDERS

Orders that are shipped to countries outside of the U.S. may be subject to customs duties and fees levied by the destination country (“Import Fees”). You may be subject to such Import Fees, which are levied once a shipment reaches your country. You are responsible for all additional charges for customs clearance. Customs policies vary widely from country to country. We do not have control over these fees, nor can we predict the exact cost of these fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all customs fees, before placing your order. You are responsible for contacting your local customs office for further information. Please be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. This excludes Canadian orders.

All shipments of $17 dollars or more to Canada are subject to “Custom Clearance Fees” (these duties are included in our shipping and handling charges). All shipments of $17 dollars or more are also subject to Canadian taxes: HST, GST, PST, and QST, depending on their ship to address. Customers are responsible for payment of all duties and taxes.

Shipping rates for high-quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.

MAIL INNOVATIONS (ECONOMY) SHIPPING METHOD FOR INTERNATIONAL ORDERS

If you are shipping to a country outside of the U.S., please note that Mail Innovations (Economy) is not trackable and delivery time cannot be guaranteed. This is due to the fact that the final delivery is made by that country’s postal service. Delivery time can be affected by how developed the postal service is for a particular country.

In addition, the shipping carrier cannot support any claims for Mail Innovations (Economy) in the case a package is lost, delayed, or damaged. Neither the shipping carrier nor the company is responsible for any issues that occur in transit.

SHIPPING DELAYS, SHIPPING ERRORS & LOST PACKAGES

We are not responsible for any delays or damages caused during transit or delivery, nor any charges or fees incurred due to packages that were lost or damaged in transit. For certain services and select destinations, the shipper may refund the delivery charge if the order is not delivered on schedule, but the shipper will not refund the cost of the order.

For time-sensitive orders, customers are responsible for allowing enough time for orders to be processed, approved, printed and shipped. The company assumes no responsibility if the shipper is unable to deliver a time-sensitive order as scheduled. We will not issue any partial or full refund on orders that were printed and shipped on time, but delayed, lost or damaged in transit, during delivery, or after the item has been delivered.

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. We are not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, we will reship the package with corrected address and charge an additional shipping fee for the shipment.

CREDIT CARD CHARGES

Orders of $600 or greater may require an authorization form and a copy of credit card and driver license (a valid photo ID).

All orders above $5,000.00 must be paid by cashier’s check, money order or wire transfer (please contact the accounting department for ABA information).